(This was sent as one of my Customer Care Tips on Feb 1st.)
Today’s my 21st anniversary of being in business. Wow. That’s a long time and a lot of learning. I began with an idea. Imagine if you will, that every business sits atop a tripod – three legs, needing to be in balance to keep the business stable. Each leg represents a set of relationships.
Walt Disney once said, “There’s no magic to magic it’s all in the details”. Ahh, How true it is. Think back to when you planned a big event – a party, a wedding, a golf outing, a charity luncheon – how many little details had to come together to make a big impact? I’ll bet…
Click here for a pdf version “Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.” Dr. Martin Luther King, Jr. An impassioned plea by Robert Parker, the father of 6 year old Emilie Parker, lost in the shooting in CT last week, asks that…
©2011 JoAnna Brandi & Company, Inc. 7491 N. Federal Highway • C-5 #304 Boca Raton, FL 33487-1658 (561) 279-0027 JoAnna Brandi facilitates workshops on Positive Leadership and Creating Positive Customer Experiences. She is Publisher of the Customer Care Coach© a weekly leadership training program on mastering “The Art and Science of Exquisite Customer Care.” www.ReturnOnHappiness.com…
…link from Create Customer Loyalty and Positive Word of Mouth Create Customer Loyalty and Positive Word of Mouth Customer loyalty is critical to a company’s long term vitality. A loyal, happy group of customers will do a lot to help you grow your business. They save you money, time and energy…
Engage and Motivate Your Employees to Create Customer Happiness Positive customer experiences are directly related to positive employees and a positive workplace environment. 9 out of 10 people say they are more productive in the presence of positive people. Well it’s no wonder. Science now tells us that when we are experiencing a positive emotion,…
(561) 279-0027
