©2011 JoAnna Brandi & Company, Inc.
7491 N. Federal Highway • C-5 #304
Boca Raton, FL 33487-1658
(561) 279-0027

JoAnna Brandi facilitates workshops on Positive Leadership and Creating Positive Customer Experiences. She is Publisher of the Customer Care Coach© a weekly leadership training program on mastering “The Art and Science of Exquisite Customer Care.” www.ReturnOnHappiness.com

She is the author of two books on customer loyalty, one on positive thinking. She is an Authentic Happiness Coach and has written hundreds of tips and articles since starting her business in 1990. She shares her insights in her twice monthly Customer Care TIP and asks you, “Is your customer care EXQUISITE?” Take the Quiz: www.customercarecoach.com/public/quiz.asp

Want to know more about getting a bigger ROH from your business see www.ReturnOnHappiness.com

Want to reprint this article in whole or in part? Please do WITH this attribution and a link back to this site. Caring is contagious – help us spread the word.

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