©2011 JoAnna Brandi & Company, Inc.
7491 N. Federal Highway • C-5 #304
Boca Raton, FL 33487-1658
JoAnna Brandi facilitates workshops on Positive Leadership and Creating Positive Customer Experiences. She is Publisher of the Customer Care Coach© a weekly leadership training program on mastering “The Art and Science of Exquisite Customer Care.” www.ReturnOnHappiness.com
She is the author of two books on customer loyalty, one on positive thinking. She is an Authentic Happiness Coach and has written hundreds of tips and articles since starting her business in 1990. She shares her insights in her twice monthly Customer Care TIP and asks you, “Is your customer care EXQUISITE?” Take the Quiz: www.customercarecoach.com/public/quiz.asp
Want to know more about getting a bigger ROH from your business see www.ReturnOnHappiness.com
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