Happy New 2018 – I’m excited about 2018. Everybody I know seems to think this year is going to be better than last. I agree. The vibe seems to be on the upswing. But let’s not leave it to chance. Let’s set some definite intentions to keep it move it moving in a…
Customer Happiness doesn’t just happen. In my experience the companies that are getting consistent praise and consistent business from their customers are getting it because the Positive Leaders running those organizations put their focus – and so the focus of those who work with them – on creating value. The leaders I know and…
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