Return on HappinessReturn on Happiness
Return on Happiness
  • Home
  • About
    • About JoAnna
    • The Company
    • Our Core Values
    • JoAnna’s Manifesto
    • Testimonials
  • Programs
    • Keynotes & Presentations
      • Keynotes & Presentations
      • Workshops
    • Consulting & Coaching
    • Positive Leadership Coaching
    • Customer Care Coach®
    • Customer Research
    • Monday Morning Motivation
  • Blogs & More
    • Keep ‘Em Happy
    • Videos
    • Articles
    • Positivity Practices
    • Inspiring Quotes
  • Contact
    • Contact
    • FAQs
Menu back  

Tag Archives: Moment of Magic

You are here:
  1. Home
  2. Entries tagged with "Moment of Magic"
  • Customer Experience
  • Customer Happiness
    • Customer Loyalty
    • Customer Retention
  • Customer Service Skills
    • Customer Service
  • Positive Practices
  • Products

I don’t remember her name. But she created for me, what we all should choose to be creating for our customers whenever they give us the opportunity to do so: A Moment of Magic. A moment of truth, according to SAS Airline’s Jan Carlzon, is anytime a customer has the opportunity to make a judgment about the quality of service you are delivering. A Moment of Magic according to me, is any moment of truth you turn into a WOW for a customer. M.O.M. = WOW!

A Moment of Magic

My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry.   As I approached the hotel coffee shop I saw a woman at the cash register. She was counting money.  I…

November 4, 2011Attitude, Creating Customer Happiness, Customer Experience, Customer Happiness, TipsBy admin
© 2002-2024 JoAnna Brandi & Company, Inc. | Powered by link2city.com | Miami SEO Experts
• 7491 N. Federal Hwy. C-5, #304 Boca Raton, FL 33487-1658 •
(561) 279-0027 •
  • Privacy Policy
  • Terms of Service
  • FAQs
  • Contact
Footer
(561) 279-0027