Core Competencies

Core Competencies

I love Peter Drucker, always have, always will.   I started learning Druckerisms early in my career since he was a favorite consultant of my former boss, Gerry Leeds. http://leeds.colorado.edu/About_Leeds/interior.aspx?id=238   Drucker believed that every three years every company had to take a look at their “Theory of Business.” That theory is made up of the…

Creating Customer Happiness, Customer Experience

Core Strength

Core Strength

Happy New Year!   Today’s my first day back to exercising and blogging in a few weeks. A nasty cold, some minor surgery, and the holidays out of state visiting family has kept me away from both.   It feels good to back.   This morning at my “Extreme Stretch” class my brain kicked into…

Authenic Experience, Creating Customer Happiness, Creativity, Culture, Customer Experience, Customer Retention, Customer Service, Employee retention, Innovation, Leadership, Marketing