Customer Service Week, which is October 1-5 this year is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Woo-hoo! It's a wonderful time to honor your staff and your customers - for after all - without either of them there wouldn't be much happening!

Celebrating Customer Service Week

Customer Service Week, which is October 1-5 this year is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Woo-hoo!   It’s a wonderful time to honor your staff and your customers – for after all – without either of them there…

Uncategorized

I talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty. What I don’t think I talk about much is what makes people disengaged and unhappy. Enlightened leaders examine both sides of the coin.

Ostracized

I talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty.     What I don’t think I talk about much is what makes people disengaged and unhappy.…

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