May you feel the light of the season. May you feel the joy that wants to escape from the commercialism, and may it make you smile. May you make deep, real and significant connections – even with strangers – because as humans it’s what we crave to do. May…
The curious tale of a funny little book. A long time ago I had this very cool assignment. I was part of a team of people who transformed the culture of steamship company. A big one. A new young and bold CEO by the name of Christopher had taken charge and wanted to…
Talk about feeling proud! (Yes, we all need that feeling.) Over the last week I’ve had several opportunities to talk to people who have attended a customized program I created for the company they work for. Like so many companies today they are faced with multiple challenges including employee retention, fast growth and…
I talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty. What I don’t think I talk about much is what makes people disengaged and unhappy.…
I want to give you some positive feedback for the Customer Care Coach. This format is working well for me and my staff. I’ve have been surprised at how receptive and engaged the staff have been with the activities. I am receiving a lot more positive feedback regarding patient and staff experiences from the staff. I am happy to feel more connection to my staff. I am also relieved and delighted that the preparation is minimal and doesn’t take up a lot of valuable time.
Thank you.
Why is it that the night before I’m leaving on a trip I’m tidying my desk rather than packing my suitcase? Go figure. While rooting through the “in” box I found a copy of an article I yanked out of the Sunday paper in May called the “Courage to Save to World.” As is…
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