I want to give you some positive feedback for the Customer Care Coach.  This format is working well for me and my staff.  I’ve have been surprised at how receptive and engaged the staff have been with the activities.  I am receiving a lot more positive feedback regarding patient and staff experiences from the staff.  I am happy to feel more connection to my staff.  I am also relieved and delighted that the preparation is minimal and doesn’t take up a lot of valuable time.

Thank you.

Dr. Christena Ward

Owner, Eye Tech Frisco

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