Let me ask you something… What makes someone come back to you again? It’s rarely one big thing. More often, it’s a series of small moments. In my work, we call these Moments of Truth—the moments where someone interacts with you or some aspect of your company and forms an impression about…
Many of you shared that you’re looking for ways to build a more positive culture. That’s what I’m here for! Let’s start with something simple — and powerful Culture Is Built in Small, Repeated Moments Not in big initiatives. Not in posters on the wall. But in everyday interactions. What leaders notice,…
A BIG Thank You if you were one of the people who took the time to share your ideas! I really appreciate you taking the time to respond to my recent survey. Your answers were clear and consistent. You’re looking for: practical, day-to-day management tools ways to build a more positive culture…
Yesterday, I had one of those moments. Everything was set. I was ready to begin a training session. And then… My PowerPoint wouldn’t work. Not a quick fix. Not something I could smooth over. Just… not working. I’ll be honest. For a moment, I felt it. That…
This week, I wasn’t going to write. If you have been following the last few emails, you will know that this move has kicked my butt. Between unpacked boxes, a half-assembled office, and allergies staging their own protest, my energy has been… allocated. And then I read an email with Gallup’s engagement data.…
This week, I crossed two thresholds. I opened my computer in a new home for the first time in a long time. And I quietly marked 36 years since I started my business. What surprised me most wasn’t nostalgia. It was clarity. I’m still here because the work isn’t finished. Organizations…
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