I love getting letters from readers. Of “Keep ‘Em Happy.” This came in last week and since I get asked about negative people in the office a lot – I thought I would share the answer. “I used to enjoy coming into work every day. I love working with customers, but there a lot of…
They’re always watching you. 50 – 70% of an organization’s climate is determined by the actions of their leaders. Yep, that means you. Much of the time you spend at work is spent in clear view of those who report to you. In clear view of those who either admire you (and look for…
Celebrate Happiness at Work! Next Monday is International Happiness Day. Yes really. In 2012, the United Nations (UN) declared March 20 to be observed as the International Day of Happiness. Its aim is to recognize that happiness is a fundamental human goal, and calls upon countries to approach public policies in ways that improve…
Yep, there IS an “F” word in business, and it’s FEELINGS. And I want you to start using that word often. The “F-Factor” in business is the feeling factor – the way people feel about working for and doing business with you. The customer experience is the sum total the feelings evoked as a result of any interaction at any…
Ever notice that the very first sentence we say to each other at the very first moment of a New Year begins with “Happy”? Yep, the very first word we shout as the ball drops is “Happy!” Our very first wish for each other at the beginning of a new year is a…
We just moved through an incredibly challenging year. It’s the most toxic one I’ve ever experienced. Perhaps you feel the same. Hacking, haranguing and a harrowing election cycle has put a damper on happiness for so many. Knowing I was going to write to you today, I sat over the weekend, tapped…
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