Are You Leaving Money on the Table?

    Happiness is serious business.  Studies by Gallup tell us that US companies lose $600 billion worth of productivity ever year due to employee disengagement. And, I’d venture to say employee unhappiness. While engagement and happiness are two different things, one of the paths to happiness is engagement. Engaged employees are more likely to…

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Tap into the Power of Intention

Customer Happiness doesn’t just happen. In my experience the companies that are getting consistent praise and consistent business from their customers are getting it because the Positive Leaders running those organizations put their focus – and so the focus of those who work with them – on creating value.   The leaders I know and…

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How May I Enrich Your Life?

“Good Morning, how may I enrich your life?”   That’s the first thing I heard after being connected to a rep at Gano Excel where I buy the stuff I drink instead of coffee. It took me back and made me smile at the same time. He was pleasant, I made my purchase, but his…

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Build A Dream Business Team You Can Love

Building a dream business team can feel as elusive as cracking a secret code.   It’s been said that a company is only as good as the people it keeps.   We’ve all heard the stories. Bad hires. Good hires. Dream hires.   Hires who ruin your business and take all your time. Hires who…
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What’s the Secret to Getting Them to Come Back?

  Often when doing research for clients we ask their customers to rate them on a 10 point numeric scale. If they rate the client a 9 or a 10 we ask the asset focused question. “What are the favorable components of your experience with the Company?”   For almost all of our clients the…

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May be THE Most Important Skill You Can Apply in Life

While out to dinner with a friend last week, he carefully and specifically ordered his drink, a bloody Mary. “I’d like it made with plain tomato juice, vodka, and a lime, I don’t want any spices at all, please.” The server took the order and shortly returned with a drink that included the spices. After tasting…

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