Daily Archives: September 12, 2010

Lisa R. Gladstone, President/CEO , Priority One Financial Services, Inc.

“Creative minds are churning here at Priority One thanks to the insightful training you provided last week. Your “Building Customer Loyalty” seminar has inspired us to put several new customer care initiatives into play-one of those being “Happy Boat-day” cards. We plan to send these celebratory cards to our marine finance customers on the anniversaries…

Christine Hanson, PHH Vehicle Management Services

JoAnna Brandi was an incredible speaker!  Her high energy combined with a very down-to-earth style kept everyone laughing and engaged throughout her speech.  The breadth and expertise of her message reached our 100+ managers from various levels and areas of the organization. JoAnna spent a great deal of time in preparation and analysis of our…

Cinda L. Daly, Program Chair, Customer Service Management

“We both felt the energy from the audience at customer service Management this year, specifically in response to your overflowing breakout session, “21 Ways to Keep ‘Em Loyal.” Now that I’ve had the opportunity to read every session evaluation, it’s clear that your message and presentation style resonated with the audience. Aside from the many…

Roger Courville, Principal, 1080 Group

“JoAnna’s energy and enthusiasm is contagious!  The web seminar audience was engaged and participating and they still wanted more when we had to close.” 

Roger Courville, Principal, 1080 Group

Jan Stewart, NationsBank

“Your lively and spirited sessions were just what we had in mind when we hired you to “put some heart and soul” into our transition and retention strategies. Your inspiring messages reminded our associates that they truly can make a difference in the lives of our customers and in fact that is what they are…