“Your lively and spirited sessions were just what we had in mind when we hired you to “put some heart and soul” into our transition and retention strategies. Your inspiring messages reminded our associates that they truly can make a difference in the lives of our customers and in fact that is what they are here to do. Your humorous and energetic approach to teaching kept us all engaged in the message. I know that your “moments of magic” exercises helped our associates stretch their imagination to look for innovative ways to care for and retain our valued customers. You really are the ‘Customer CARE Lady’.” 

Jan Stewart, NationsBank

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