National Customer Service here in the US began on Monday Oct 4th. If you are a regular reader of our Tips you’ve been getting daily videos from me. If not you can find them here Customer Service Week – Day 1 Customer Service Week – Day 2 Happy Customer Service Week! Enjoy!
I was getting ready to get out of the office the other day when my phone rang. I know I shouldn’t pick it up when I’m headed out, but instinct took over and I picked it up. The man at the other end identified himself as Bill and told me he had one bad…
One recurring theme is dealing positively with conflict. I thought I’d tackle that topic today since I was recently challenged myself to do just that. Here are 12 ways to deal more skillfully and positively with conflict. Adopt a Win/Win intention. We live in a competitive culture. We want to “win,” but in the competitive…
I just got back from a lovely night on the beach with my friend Susan Schluz. We picked up some salads and headed to then beach for a late summer evening of catching up on personal and professional successes and foibles. I haven’t seen her since July, so it was a good time to catch…
We’ve been celebrating Labor Day for over a 100 years. The idea of celebrating a “workingman’s holiday” spread with the growth of labor unions. It’s celebrated in the US, Canada, Australia, New Zealand, Jamaica, Trinidad, Tobago, the Philippines and maybe even a few other places. There are still a few speeches and parades that commemorate…
The sign outside Panera’s door said, “Hiring Energetic and Enthusiastic Associates”. I’d seen the sign before, several times, but smiled anyway. Even the thought of energy and enthusiasm gives me a little boost. While I was ordering my salad, I struck up a conversation with the young (not so energetic) person behind the counter.…
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