A recognized thought leader in customer service, customer retention and customer loyalty, JoAnna works with wide range of companies, large and small. She will enliven and enlighten your team as your keynote speaker, workshop leader, customer strategy coach, consultant, and Authentic Happiness Coach. As one of the Founders of Positive Workplace International, JoAnna infuses her work on customer loyalty and customer focused leadership with the evidence-based wisdom from Applied Positive Psychology. An author, writer and publisher of customer service training tools, JoAnna’s experience, energy, wisdom and wit will keep your employees engaged and empower them with tools for raising their “Positivity Ratio” and the positivity of your customer experience. Keep 5% more of your profitable clients and 25% – 100% more profit could can drop to your bottom line. JoAnna will help you move it there.