Customer Happiness is Priceless
Ready to move from good boss to Great Boss?
Become an Effective Leader with JoAnna. With over 25 years of experience, she’s taught hundreds and hundreds of leaders to increase their positivity ratios and create environments where workers feel valued, appreciated and inspired to create great customer experiences. Discover the Science of High Performance with JoAnna with her one-on-one executive coaching.
Are you ready to activate the link between positivity and profitability? Let JoAnna show you how!
Your Customers are Talking About You
Are they raving fans? Word of mouth is now more powerful than ever with social media.
Let’s make an impact to have them rave about!
JoAnna’s presentations will deliver a powerful message, spreading postivity to the core of your company!
Customer “Satisfaction” VS. Happiness
The bridge between customer satisfaction and customer loyalty is built with positive emotion.
Give your customers these emotions and they’re far more likely to come back, buy again, and speak well of you to their friends.
The Customer Care Coach® is a low cost, self-led employee engagement tool for leaders who want to inspire “customer consciousness” as part of their customer care strategy.