Customer Happiness is Priceless


Ready to move from good boss to Great Boss?


Team in the office. Businesswoman standing in the foreground smiling, her team of co-workers in the background

Become an Effective Leader with JoAnna. With over 25 years of experience, she’s taught hundreds and hundreds of leaders to increase their positivity ratios and create environments where workers feel valued, appreciated and inspired to create great customer experiences. Discover the Science of High Performance with JoAnna with her one-on-one executive coaching.

Upgrade My Leadership!

Are you ready to activate the link between positivity and profitability? Let JoAnna show you how!

Your Customers are Talking About You

Businesspeople happy

Are they raving fans? Word of mouth is now more powerful than ever with social media.

Let’s make an impact to have them rave about!

JoAnna’s presentations will deliver a powerful message, spreading postivity to the core of your company!


Yes! I Want to Create Customer Happiness


Customer “Satisfaction” VS. Happiness

Customer satisfaction concept

The bridge between customer satisfaction and customer loyalty is built with positive emotion.

Give your customers these emotions and they’re far more likely to come back, buy again, and speak well of you to their friends.

The Customer Care Coach® is a low cost, self-led employee engagement tool for leaders who want to inspire “customer consciousness” as part of their customer care strategy.


I Want to Empower My Company with Customer Happiness


Rated #1 at:

  • The Inc. Magazine Conference on Customer Service Strategies
  • The Business Direct Marketing Conference
  • Consistently Scored in Top 10% of Presentations and Shows