My Gift : A Video for YOU Customers who LOVE doing business with you come back with money and friends. People who LOVE where they work because of who they work with go the extra mile without being asked to. There’s a reason productivity goes up when people are happy. Happy people…
I’m still saying Happy New Year! How about you? I’m still saying it to connect the fact that we have the power to make it happy. As a leader, let me invite you to think about the role that “happiness” or otherwise said – well-being – plays in the success of your enterprise. I get a…
Most people on my mailing list have heard me speak. So it’s likely you’ve heard me talk about my genuine distaste for the phrase “No Problem” (and its brother “No Worries.”) I tell the story of young man who answered my request for a late checkout time with the word “No” and how my stomach…
So we are coming to the end of our relationship formula: T.R.A.C.K. If you have been following along, you’ve learned about Trust, Respect, Appreciation, and open and honest Communication without blame or judgment – all traits practiced by Positive Leaders.(Click the back button on your screen and you can scroll back through those traits.)…
Buckminster Fuller, the creator of the Geodesic Dome once said, “Relationships are everything and everything is relationship.” He saw the world as a whole – where everything is connected to everything else and where the relationships between things are as important as the things themselves. His work synthesized intelligence from the fields of architecture, design,…
William James, the great American psychologist once said that “the greatest of human needs is the need for appreciation.” Wow – he was really on the right track with that one! Whether we are talking about personal or business relationships we all crave appreciation. We all want to know we are valued. We all want…
I thought I was going into the gift shop, apparently I was entering the twilight zone…
JoAnna Brandi hates to generalize, but I am beginning to think the service givers, especially here in Florida are suffering from a disease I call E.D.S. – Empathy Deficiency Syndrome. Some of the symptoms include apathy and an amazing ability to look right at a customer and not see a thing. The other peculiar indication of this syndrome is the inability to use the words “I’m sorry” or calming phrases such as “I can understand how that might be upsetting.”
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