Tag Archives: Hospitality

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Welcome! It’s nice to have you with us

Last week was great and as always I’m grateful for all the opportunities that have come my way. I’m in the middle of a job in Colorado and after last week’s workshop, the CEO of the company, at my request, gave me some feedback about a little something I could add to the program that…

October 13, 2012Authentic Experience, Creating Happiness, Customer Experience, Customer Happiness, Positive Attitude, UncategorizedBy admin

Wake Up Call

Monday morning, like many mornings, I woke up in a hotel. A brand spanking new Comfort Inn Suites in Tampa , Florida. Like many mornings the phone rang at 6:30 and stirred me out of a deep sleep. “Beeep -beeep – beeep -beeep,” was the first sound I heard. Dumb-dumb-dumb. Here was the hotel’s…

November 1, 2008Creating Customer Happiness, Customer Experience, Customer Service, HappinessBy admin

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