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Tag Archives: Moments of Truth

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A Moment of Magic

My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry.   As I approached the hotel coffee shop I saw a woman at the cash register.   She was counting money. …

April 17, 2012Authentic Experience, Creating Customer Happiness, Creating Happiness, Customer Experience, Positive Attitude, Tips, UncategorizedBy admin
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