We all know that an outstanding customer experience grows out of a positive, life-affirming and people focused culture. Every culture has a climate. 50 – 70% of how people feel about the climate at work…
So we are coming to the end of our relationship formula: T.R.A.C.K. If you have been following along, you’ve learned about Trust, Respect, Appreciation, and open and honest Communication without blame or judgment – all traits practiced by Positive Leaders.(Click the back button on your screen and you can scroll back through those traits.)…
T stands for “Trust” Last week I set the stage for our five part “Mini-series” beginning today that I call “Staying on TRACK” for richer, more fulfilling relationships. Trust is truly the kingpin when it comes to relationships. When trust is high, decisions are made quickly and easily. When trust is low, business suffers. I’ve…
As soon as the rain from Tropical Storm Fay passed yesterday I rushed down to the beach. I had been away for over two weeks and I missed my favorite spot. Breathing in the sea air renews me, so even when windy or cloudy, I take my walks at the beach. And windy it…
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