Return on HappinessReturn on Happiness
Return on Happiness
  • Home
  • About
    • About JoAnna
    • The Company
    • Our Core Values
    • JoAnna’s Manifesto
    • Testimonials
  • Programs
    • Keynotes & Presentations
      • Keynotes & Presentations
      • Workshops
    • Consulting & Coaching
    • Positive Leadership Coaching
    • Customer Care Coach®
    • Customer Research
    • Monday Morning Motivation
  • Blogs & More
    • Keep ‘Em Happy
    • Videos
    • Articles
    • Positivity Practices
    • Inspiring Quotes
  • Contact
    • Contact
    • FAQs
Menu back  

Videos & Blogs

You are here:
  1. Home
  2. Videos & Blogs
  3. Page 4
Date Name
DescAsc
Oct172015

Reach for Light

Negative People Dragging You Down?

A question came to me yesterday that I answered, and thought I would share with you here.

Details
October 17, 2015Blogs, Creating Customer HappinessBy admin
Oct172015

Happy People

The Lost Generation

Do you think different generations find it difficult understanding each other? I often hear that the older generation (now my age) doesn’t think the younger generation (now younger than my daughter) has any values.

Details
October 17, 2015Blogs, Creating Customer HappinessBy admin
Oct172015

Heart Shape for the Nature

Stay Beautiful

I once had a boyfriend who used to end every phone conversation and every email with the phrase, “Stay beautiful.” At first I was delighted by it, but as time went on, I have to admit, occasionally it annoyed me.

Details
October 17, 2015Blogs, Creating Customer HappinessBy admin
Oct172015

Whispering Business Women

What’s the Secret to Getting Them to Come Back?

Often when doing research for clients we ask their customers to rate them on a 10 point numeric scale. If they rate the client a 9 or a 10 we ask the asset focused question. “What are the favorable components of your experience with the Company?

Details
October 17, 2015Blogs, Creating Customer HappinessBy admin
Oct172015

Happiness

Welcome! It’s nice to have you with us

Last week was great and as always I’m grateful for all the opportunities that have come my way. I’m in the middle of a job in Colorado and after last week’s workshop, the CEO of the company, at my request, gave me some feedback about a little something I could add to the program that would make him happy.

Details
October 17, 2015Blogs, Creating Customer HappinessBy admin
Oct172015

Empty Shelves

Corporate Made Me Do It

I walked into the mailbox store last week to pick up my mail. The counter inside the door, usually filled with business cards and flyers from the mailbox holders and the local merchants was empty. Naked. Unadorned.

Details
October 17, 2015Blogs, Creating Customer HappinessBy admin
Oct172015

Happy People

August is Happiness Happens Month

When I first heard about Happiness Happens month and the “Secret Society of Happy People” I laughed. Then, when I took the time to learn more about it, I only felt admiration for its founder Pamela Gail Johnson, who in 1998 began her crusade to create more happiness in the world.

Details
October 17, 2015Blogs, Creating Customer HappinessBy admin
Oct172015

Magic

A Moment of Magic

My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry.

Details
October 17, 2015Blogs, Creating Customer HappinessBy admin
Oct92015

Golden pineapple fruit

Get On Your Case

“I’ve been on my case” said Judith when we spoke today. Judith called to involve me in a joint venture, and in the course of the conversation she used the phrase “no problem” seven or eight times.

Details
October 9, 2015Blogs, Creating Customer HappinessBy admin
Oct92015

Businessman Sad

Focus on Bad News

While enjoying dinner at my favorite Italian neighborhood restaurant, I saw a local business owner I have known for years. I ask “How’s business?” His response was “Terrible”.

Details
October 9, 2015Blogs, Creating Customer HappinessBy admin
12345
Prev pageNext page
Testimonials
I am always on the lookout for speakers that will be inspiring to our consortium of senior Human Resources professionals.   When I heard JoAnna deliver her presentation “Don’t Believe Everything You Think”, I knew she would be perfect! A year later, she presented at our Annual Meeting and everyone loved her enthusiasm and the…

read more

JoAnna, I’m writing to say thank you for our recent Customer CARE training. The training this time around with you was the best one yet. We have had other trainers in the past for these Customer Service Trainings and they just were not good. They were boring, not fun, felt like homework, and we all…

read more

”JoAnna Brandi’s Customer Care training was fabulous for our diverse team at Tower Park Management. As a new marketing coordinator, I was tasked with finding a customer service trainer who could engage and educate our staff, from property managers to the maintenance team. JoAnna exceeded our expectations!”   What sets JoAnna apart is her ability…

read more

We’ve engaged JoAnna Brandi on numerous occasions over the course of several years, and on each occasion she has delivered insights, wisdom, and a significant dose of common sense to the process of elevating our customer experience and improving the engagement of our teams to create a happier, healthier work environment. Her methods are engaging,…

read more

I was exposed to JoAnna Brandi at a Vistage presentation in Nashville. JoAnna led an information packed lecture speaking to the power of positivity, and positive leadership. In our modern constantly evolving world where employee happiness is moving to the forefront of company mindset JoAnna’s lecture highlighted numerous areas of untapped developmental resources in the realm of positivity. If…

read more

Among the greatest challenges that every business faces is how to improve employee engagement and enhance customer experience. Well, Chief Happiness Officer JoAnna Brandi is here to help! A specialist in positive psychology who is dedicated to helping to make the world a more happy, human, humane, and productive place, JoAnna is a dynamic presenter,…

read more

Vistage Speaker
Since 1998, JoAnna has inspired CEO's and key executives all over the country to take better care of their customers and employees, and to see a tangible return on their happiness
Follow us


  • Hosted by
    Clients of JoAnna
    • Citibank
    • Hunter Douglas
    • Met Care
    • IBM
    • HP
    • Wells Fargo
    • Goodwill
    • Make a Wish Foundation

    New and improved extra strength formula.Now Available on Amazon US only.

    © 2002-2024 JoAnna Brandi & Company, Inc. | Powered by link2city.com | Miami SEO Experts
    • 7491 N. Federal Hwy. C-5, #304 Boca Raton, FL 33487-1658 •
    (561) 279-0027 •
    • Privacy Policy
    • Terms of Service
    • FAQs
    • Contact
    Footer
    (561) 279-0027