The Customer Care Coach® is a low cost, self-led employee engagement tool for leaders who want to inspire “customer consciousness” as part of their customer care strategy. This self-study program is designed to give you “Mastery” in customer focused leadership and building a peak performance team. The “Coach” has been used by CEO’s and execs in small and midsize organizations of all kinds, and by Customer Service Managers in all size companies. It’s a carefully designed curriculum of ten topics. If customer service is your competitive advantage, the Coach will help you sharpen your edge. It will help you advance your career, expand your skills (and your staff’s), empower your team, create customer happiness and customer loyalty and increase your sales and increase referrals. It’s affordable for any size company.