Return on HappinessReturn on Happiness
Return on Happiness
  • Home
  • About
    • About JoAnna
    • The Company
    • Our Core Values
    • JoAnna’s Manifesto
    • Testimonials
  • Programs
    • Keynotes & Presentations
      • Keynotes & Presentations
      • Workshops
    • Consulting & Coaching
    • Positive Leadership Coaching
    • Customer Care Coach®
    • Customer Research
    • Monday Morning Motivation
  • Blogs & More
    • Keep ‘Em Happy
    • Videos
    • Articles
    • Positivity Practices
    • Inspiring Quotes
  • Contact
    • Contact
    • FAQs
Menu back  

Yearly Archives: 2008

You are here:
  1. Home
  2. 2008
  3. (Page 2)
  • Customer Experience
  • Customer Happiness
    • Customer Loyalty
    • Customer Retention
  • Customer Service Skills
    • Customer Service
  • Positive Practices
  • Products

Great Recovery

GREAT Recovery

I got a call today from Lori Pappasino at Lord & Taylors. Was she upset!   She read the blog entry about my experience there and I’ve got to say took it real personally. She apologized. She listened. She apologized again. She felt badly and I could feel it. She told me about her efforts…

August 15, 2008Creating Customer Happiness, UncategorizedBy admin

Return on Happiness

Please Inform Your Face

I’ve just left the Estee Lauder counter in Lord & Taylor’s. I’m shaking my head.   Lauder is having one of their special offers – buy $39.50 worth of product and get a free gift. My Mom uses their products and like most people loves the free gift. This time (very clever) you get to…

August 12, 20081 CommentCreating Customer Happiness, Customer Experience, Customer Service, Happiness, Happiness at work, Positive PracticesBy admin

Excited

I’m So Excited

Ever had a song playing in your head? “I’m so excited; I think I like it….” Okay, I know, I’m dating myself. But I have to admit the sound of that song has been in my head since I got off the phone with Amanda Powers who is the conference director for this year’s North…

August 6, 2008Creating Customer Happiness, Customer Experience, UncategorizedBy admin

I didn’t realize until I got off the plane that despite my best efforts, I’d been holding my breath. Getting off the plane never felt so good. When stuck in situations like that I do think people should make every effort to be as pleasant as possible. No one likes flying any more, why make it worse? The plane ride home was on my mind when I wrote my tip yesterday – rather than “how to” give great service I offer tips on how to get great service. We all need to practice what we teach. Take a look at my Customer Care Tip here

Plane Simple

I’m headed for the airport. Again. I can’t say I love travel, but like many, I make the best of it. On the trip home from Indiana last week I was stuck – literally – in the window seat between a very large (and angry) man next to me and the one in front of…

July 30, 2008Creating Customer Happiness, Culture, Customer Experience, Customer Service, Happiness at work, Positive PracticesBy admin

Postivity Leadership Coach

Is Delta Dreaming?

Oh puh-leeze!   Yesterday I’m at La Guardia airport getting ready to come back to FL. The flight at the next gate bound for Tampa is in and almost ready to board when I hear ground attendant begin to hawk $100 first class upgrades.   “We’re pleased to offer upgrades to first class for only…

July 23, 20082 CommentsCreating Customer Happiness, Customer Experience, Customer Service, PersonalBy admin

Happiness Start with You

Nine Things to Discover About Happiness

There are nine things I think everyone needs to know about creating more happiness in their lives and here they are.

June 23, 20082 CommentsCreating Customer Happiness, Culture, Customer Experience, Happiness, Happiness at work, Leadership, Personal, Positive Practices, Positive WorkplaceBy admin

Feel Good

To Write About Happiness

The books are out all over the living room floor. The empty bowl of popcorn evidence I’ve been writing. (Why do I need popcorn in the house when I am writing?) I am happy. Why? I’m writing about happiness. Thursday night I’m doing a fun event here in South Florida – it’s called “Positively Happy…

June 17, 2008Creating Customer Happiness, Customer Experience, Happiness, Happiness at work, Personal, Positive PracticesBy admin
12
Prev page
© 2002-2024 JoAnna Brandi & Company, Inc. | Powered by link2city.com | Miami SEO Experts
• 7491 N. Federal Hwy. C-5, #304 Boca Raton, FL 33487-1658 •
(561) 279-0027 •
  • Privacy Policy
  • Terms of Service
  • FAQs
  • Contact
Footer
(561) 279-0027