This week, I crossed two thresholds. I opened my computer in a new home for the first time in a long time. And I quietly marked 36 years since I started my business. What surprised me most wasn’t nostalgia. It was clarity. I’m still here because the work isn’t finished. Organizations…
While the season can look flashy on the outside, when we slow down just a bit — and take a deliberate 7breath or two — this beautiful time of year reminds us of something simple and true: Small things matter more than we think. A moment of appreciation lights up a heart. …
This week, as Hanukkah candles are lit one by one, we’re reminded of something leadership desperately needs right now: Light doesn’t have to be loud to be powerful. The original story of Hanukkah isn’t about abundance. It’s about scarcity. A small amount of oil. A long stretch of darkness. And the decision to…
Every year around this time, I notice something funny happening. People soften. Not everyone, not all the time — but enough that you can feel it. The smiles get a little easier. The patience stretches a little further. The world seems to remember, even briefly, that we’re all just humans doing our best…
It happened halfway through a customer care workshop. We were talking about empathy, how every interaction either builds trust or breaks it, when one participant shared a story about a recent customer encounter. A man had called in, frustrated and curt. Instead of rushing him off the phone, she took a deep breath,…
Have you ever ignored your body’s whispers until it started to shout, or in some cases scream? Most of us have. Especially those of us who lead — the ones others count on to keep going, keep smiling, keep showing up no matter what. I know this pattern well. I recently spent…
Every business has a Soul. Every business has a spirit. You can feel it. You can see it. And in some cases, you can smell it. I was once visiting a potential joint venture partner. We met in the executive offices and then I was to have a tour of customer…
From “Be Happy” to “Be Whole” at Work If you’ve had a week of curveballs, welcome to the club. It must be this eclipse thing! You know I work with bright leaders who care deeply—and even they confess: “I know I’m supposed to stay positive, but some days it’s… a lot.” Here’s the…
The Choice That Changes Everything I was reminded this week of something profound: How you communicate is a choice. It’s not just what you say, but how you choose to make the other person feel in that moment. It’s a choice to make a difference in the life of another human being. …
We’ve all worked with that person. You know the one—they walk into the room and somehow the energy shifts. Suddenly everyone’s talking about what’s wrong, what won’t work, and why things are getting worse. Maybe it’s the colleague who starts every Monday complaining about management. Or the team member who turns every brainstorming session…
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