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Positive Organizational Culture

Erosion

As soon as the rain from Tropical Storm Fay passed yesterday I rushed down to the beach. I had been away for over two weeks and I missed my favorite spot. Breathing in the sea air renews me, so even when windy or cloudy, I take my walks at the beach.   And windy it…

August 21, 20082 CommentsCreating Customer Happiness, Culture, Customer Experience, Customer Service, Positive Practices, UncategorizedBy admin

Great Recovery

GREAT Recovery

I got a call today from Lori Pappasino at Lord & Taylors. Was she upset!   She read the blog entry about my experience there and I’ve got to say took it real personally. She apologized. She listened. She apologized again. She felt badly and I could feel it. She told me about her efforts…

August 15, 2008Creating Customer Happiness, UncategorizedBy admin

Excited

I’m So Excited

Ever had a song playing in your head? “I’m so excited; I think I like it….” Okay, I know, I’m dating myself. But I have to admit the sound of that song has been in my head since I got off the phone with Amanda Powers who is the conference director for this year’s North…

August 6, 2008Creating Customer Happiness, Customer Experience, UncategorizedBy admin
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