Are you going the distance with customers? The other day I was out walking when I heard a small voice in my head and it said “Go the Distance.” That’s the phrase that Kevin Costner kept hearing in his head in the movie “Field of Dreams” and so it really caught my attention.…
“I’ve been on my case” said Judith when we spoke today.
Judith called to involve me in a joint venture, and in the course of the conversation she used the phrase “no problem” seven or eight times. It was a pleasant, interesting conversation. She was an engaging and intelligent woman who knew her stuff, and as the conversation went on I kept getting distracted as I noticed the little hairs on the back of my neck wiggle every time she used the phrase that began with “No.”
The topic of motivation came up recently with a client. Why? It’s a big topic; as everyone knows and there have been many experts weighing in on it for years, all so interesting. While I don’t consider myself an “expert” in anything, I do have a lot of experience in working with people and…
The “Get Real” Guide to Having a Good Day Every Day
By JoAnna Brandi
There’s never been a time when great customer service mattered more than it does now. The economy is recovering, but consumer confidence is still down, and the customers who are buying have scores of choices of where to buy and how to buy. And now, almost every product and service out there has been “commoditized” so it’s hard to determine who actually offers the best value (and so, many people just shop based on price alone.)
Like many of the attendees at the NACCM Customers First conference I was excited to see Michael Tchong (www.ubercool.com) as one of our closing keynotes. Michael (besides being ubercool is uber informative and engaging in his presentations. He playfully engaged the audience and kept us involved in his thoroughly well done peek at the future…
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