We all know that an outstanding customer experience grows out of a positive, life-affirming and people focused culture. Every culture has a climate. 50 – 70% of how people feel about the climate at work…
While enjoying dinner at my favorite Italian neighborhood restaurant, I saw a local business owner I have known for years. I ask “How’s business?” His response was “Terrible”. “Well it certainly is challenging,” I replied. We chatted a bit about it. My attempt with each response was to end on a positive optimistic note.…
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