One of the first things I would recommend you do as a leader is begin to Practice Positive Leadership by being in gratitude for the happiness of your customers and the well-being of your company.Have you stopped to think about how the company with its inherent happiness and wellness nourishes you?

Take a Stand for Well-being

I got a request from SalesAndServiceNews.com to answer a question sent in by a subscriber, where I am on the “expert” panel for that publication. The good questions always evoke interesting answers. I couldn’t resist sharing this one with you.   Q. We’re stressed! As the manager, I feel overwhelmed. My reps feel it, too.…

Tips

Watch YOUR language. Your body hears everything you say.

Your Body Hears Everything You Say

  Today I wrote to someone I haven’t heard back from in a long time. I was frightened by his response to my request for just a nod (a return email, 5 minutes on the phone…).   “I’m slammed” he said. “Picked up some new responsibilities that are just killing me.”   Ouch. That frightened me.…

Authentic Experience, Creating Customer Happiness, Empowerment, Happiness, Leadership, Personal, Positive Language, Positive Practices, Positive Thinking