A Moment of Magic
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry.
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In Good Hands
When it comes to good service I guess I’m lucky. I actually expect to see some good service out there in the world, and I often do. We get what we focus on and perhaps I look a little harder than most to see it.
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I Love My …
I love my travel agent Susan. I love my hairdresser Tonja. I love my IPOD.
I love my wish list and one click ordering on Amazon.
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Happiness Happens
All day yesterday I had been meaning to write this post, but one thing after another kept me from it. I wanted to call it “Oh Happy Day” but thought better of it after I saw the news last night.
The news hasn’t been very good, in fact it’s downright bad.
So how do I have the nerve to talk about happiness?
A Job is What You Make of It
I was sitting on the beach in NY last week happily snacking on some healthy junk food from Trader Joes. I turned to Suzanne and began my lament. “I so wish there were Trader Joes in FL where I live, every time I come here or go to CA to visit my daughter I go away with “Trader Joe envy.”
DetailsMango Madness
It’s mango season in Florida. It’s been going on a few weeks and even every little corner convenience store has a bin with fresh, local and juicy mangos. Yum.
DetailsHappy Hour At Your Place
I’m sitting at the beach and looking up to a clear blue sky. A small plane passes pulling a banner advertising a local bar that has happy hour every day.
DetailsKarma Footprint
ournalist, Emily Yellin, author of “Your Call is (not that) Important to Us” in 2009 traveled all over the world to talk to people in call centers and their customers told wonderful stories of companies that are finally paying attention to the details
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Focus on Bad News
While enjoying dinner at my favorite Italian neighborhood restaurant, I saw a local business owner I have known for years. I ask “How’s business?” His response was “Terrible”.
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Get On Your Case
“I’ve been on my case” said Judith when we spoke today.
Judith called to involve me in a joint venture, and in the course of the conversation she used the phrase “no problem” seven or eight times.
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