Science tells us that recognizing, appreciating, and giving thanks for positive moments, people and things in our lives is healing. Gratitude makes us more resilient to stress, it helps us get along better with others, it helps us achieve more and be more helpful and generous to others. Grateful people are less depressed and are…
DetailsGary Hamel, speaking at a big customer conference where we both were presenting said, “In a time of accelerating change we are getting stupider by the moment.” I’ve never forgotten it because I agree. If you’re not getting better you cease being good. I recently attended the WorkHuman conference in AZ. It was my second year…
DetailsAs I do frequently, I recently spoke at a meeting of top execs who are looking to create thriving companies. Once again, (really?) the topic of managing young people today, AKA Millennials, came up, as it’s done for at least a dozen years. I’m still hearing some of the same things now that I heard…
DetailsWhile usually you won’t see me speak in “don’ts” rather than “do’s,” today I’m breaking my own rules to share this list of 10 things you DO NOT want to do to your staff – especially if they happen to be millennials! Don’t point out their weaknesses. It’s not your job to “fix” your…
DetailsThey’re always watching you. 50 – 70% of an organization’s climate is determined by the actions of their leaders. Yep, that means you. Much of the time you spend at work is spent in clear view of those who report to you. In clear view of those who either admire you (and look for…
DetailsCelebrate Happiness at Work! Next Monday is International Happiness Day. Yes really. In 2012, the United Nations (UN) declared March 20 to be observed as the International Day of Happiness. Its aim is to recognize that happiness is a fundamental human goal, and calls upon countries to approach public policies in ways that improve…
DetailsYep, there IS an “F” word in business, and it’s FEELINGS. And I want you to start using that word often. The “F-Factor” in business is the feeling factor – the way people feel about working for and doing business with you. The customer experience is the sum total the feelings evoked as a result of any interaction at any…
DetailsCustomer Happiness doesn’t just happen. In my experience the companies that are getting consistent praise and consistent business from their customers are getting it because the Positive Leaders running those organizations put their focus – and so the focus of those who work with them – on creating value. The leaders I know and…
Details“Good Morning, how may I enrich your life?” That’s the first thing I heard after being connected to a rep at Gano Excel where I buy the stuff I drink instead of coffee. It took me back and made me smile at the same time. He was pleasant, I made my purchase, but his…
DetailsIn my experience, there are very few people who are happy at work every day. Challenging customers or bosses, smart competitors looking to put a dent in your business, or even a bad flu season can impact your ability to stay happy and positive at work. What I have observed is that those who…
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