Bill and the Bad Jokes

I was getting ready to get out of the office the other day when my phone rang. I know I shouldn’t pick it up when I’m headed out, but instinct took over and I picked it up.

The man at the other end identified himself as Bill and told me he had one bad joke for me and one quick special offer.

I’d heard from Bill once before and it brought a smile to my face hearing his voice again.


Are you a Blabbermouth?

During National Customer Service Week I did a webinar for Manpower HowtoCreateMoreWow. The technology was fun and I was able to do a few polls. As I was talking about Moments of Truth and Moments of Magic (a MOT turned into a WOW for a customer) I asked this question: In the last week, most of my experiences as a customer have been 1. Magical 2. Mediocre 3. Miserable. 90% said their experiences were mediocre.


“I do it my OWN SELF!

Spending time with Little Miss, my 2 ½ year old granddaughter, is always a learning experience. For her and for me. Just recently while I was attempting to help her put on her jacket, she pulled away and shouted, “I do it my own self!” I couldn’t help but laugh (the kid cracks me up) and think about how we all grow and seek our independence naturally.