Enjoy the Magic of Gratitude

Science tells us that recognizing, appreciating, and giving thanks for positive moments, people and things in our lives is healing. Gratitude makes us more resilient to stress, it helps us get along better with others, it helps us achieve more and be more helpful and generous to others. Grateful people are less depressed and are…

Are you worried about “Quiet Quitting?”

Are you worried about “Quiet Quitting?”   It seems that every time I open an email that relates to employees, I see the words “Quiet Quitting.” I just finished work in Tampa FL yesterday where I spoke to 3 groups of Chief Executives and “Key” Executives over the last three days. The topic came up…

JoAnna Brandi, customer service week 2016, customer experience

The Customer CARE Credo

There’s never been a time when great customer care mattered more than it does now. The economy is “funky” and consumer confidence is too. The customers who are buying have scores of choices of where to buy and how to buy.  And now, almost every product and service out there has been “commoditized” so it’s…

Will you be able to take the heat?

It’s still summer here in South Florida and it’s an odd time of the year. While other places are cooling down, I find the heat at this time of the year and for almost the next two months, the hottest and most humid. Things aren’t only heating up here in FL – they are heating up in the business world too as inflation soars, the great…

3 Happiness Secrets You Need to Know Now

3 Happiness Secrets You Need to Know Now (Refrain: Just when you needed it most) Is your head spinning after the last few weeks? I know mine is. Perhaps you’re wondering, “What does a Happiness Coach do to feel good in these challenging times?”   She practices happiness. Happiness. It seems to be life’s holy…

Shift Happens! Will it happen to you?

What can you do when shift happens?   Somewhere around 20 years ago there was a big shift in business. The power shifted from the people who sell (companies) to the people who buy (customers.) Once the internet gave people the power to find their own information, their own answers, they didn’t have to rely…

Thomas Ridgeway

I was exposed to JoAnna Brandi at a Vistage presentation in Nashville. JoAnna led an information packed lecture speaking to the power of positivity, and positive leadership. In our modern constantly evolving world where employee happiness is moving to the forefront of company mindset JoAnna’s lecture highlighted numerous areas of untapped developmental resources in the realm of positivity. If…

What Could Well Being Do For YOU?

What happens when you create an environment of well being for your people? What happens when you create the conditions in which people thrive?   They give back.   And they want to give back. That giving spills out to other employees, to customers, to suppliers and to the community! After three decades of consulting…

Todd Cherches, CEO, Leadership & Executive Coach at BigBlueGumball. TEDx speaker. Author of “VisuaLeadership.”

Among the greatest challenges that every business faces is how to improve employee engagement and enhance customer experience. Well, Chief Happiness Officer JoAnna Brandi is here to help! A specialist in positive psychology who is dedicated to helping to make the world a more happy, human, humane, and productive place, JoAnna is a dynamic presenter,…