In years past, I had several clients who came to me seeking information about creating a more customer and employee-friendly culture, often without the approval of their bosses. Usually, these people were women who sensed that the company and the customers would be happier if things on the inside changed. For some, it was about…
There’s was once a famous New York City Mayor who would walk through the busy streets and ride the subways asking the question “How am I doing?” Do you think everyone said, “Good job?” No – he got good solid info he could use to help him govern in that challenging city. Now…
A day doesn’t go by without me thinking about the power of appreciation. That’s because I have trained my mind to look for the good things in my life, focus my attention on them, and take a moment or two to deeply appreciate the things that matter to me. And even with that, I don’t…
I just got back from the UPS Store where I was attempting to mail back an Amazon package, only to find out that apparently the product I was returning was purchased from someone out of the country. I couldn’t exactly just ship it back. Apparently I need wait several days and there would be…
There’s nothing that makes me happier than training young leaders. For the most part they come to positive leadership with beginner’s mind and are fascinated to learn that their ability to create positivity, happiness and joy in their own lives is the “special sauce” needed to create high performance teams at work. Now of…
Did you know that In the year 2002 the very recently deceased Dr. Daniel Kahneman, a professor of Psychology, won the Nobel Prize for Economics for proving that people make decisions emotionally and then justify them with logic? I can still remember the sheer joy I felt at this announcement. By that time, I’d…
True customer loyalty IS emotional. When you respond to your customer’s changing needs (and they’ve really changed over the last 3 years), when you listen carefully to what they may need or desire in the future and when you create experiences that make them FEEL good about doing business with you, you’ll get rewarded…
Last Wednesday was International Happiness Day. The worldwide celebration began in 2013 by the United Nations to acknowledge and emphasize happiness as a fundamental human goal. In the past few years we have recognized happiness as fundamental to good health both in life and in business! While at times it might be easy to…
Welcome to the dawn of a new era – the era of wisdom. It’s a time where the warmth of human connection needs to shine brighter than ever before – yes, amidst all the conversations we’re all having around artificial intelligence. AI – some of us are diving headfirst into its embrace, others are…
Years ago when we talked about safety at work we were usually talking about the physical elements – no trip and fall hazards, good air quality, making sure those who had to lift, haul or move things had the appropriate equipment. Today, in addition to that – with more burnout and anxiety at work…
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