I LOVE my travel agent – it’s not that I like her – I LOVE her. While all my friends laugh at me because I don’t struggle with trying to figure out how to get the best deal on an internet site, I still stand by my choice to call Sue when I need to…
As if businesses weren’t struggling enough these days, a recent study out of the U.K. has revealed the emergence of the “hypersensitive customer,” a consumer that has less cash, more information and less tolerance for poor customer service than ever before. The study, conducted by UK accounting and business consulting firm BDO Stoy Hayward, found…
I’m in NY today and it seems as if the whole city is weeping. The rain just pours down. It breaks my heart open again. As hearts break open, opportunity arises. I always feel the hope that the compassion we feel, the kindness we feel, the empathy we feel on the anniversary of this…
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