Watch YOUR language. Your body hears everything you say.

Your Body Hears Everything You Say

  Today I wrote to someone I haven’t heard back from in a long time. I was frightened by his response to my request for just a nod (a return email, 5 minutes on the phone…).   “I’m slammed” he said. “Picked up some new responsibilities that are just killing me.”   Ouch. That frightened me.…

Customer Relationship Management

Now THAT’s Engagement

What’s better than a mission? A cause!   Employees at Providence St. Vincent Medical Center decided to raise awareness for Breast Cancer by donning pink gloves and doing a dance.  They had a ton of fun doing it (that’s obvious) and it brought the whole organization together in a whole new way. Over 200 people…