So the big problem we face now – in the medical system as well as in the business world (and perhaps in our own lives) is no longer ignorance but ineptitude.

Is it Ignorance or Ineptitude?

Think back to when you were “PG” – Pre-Google. Back then, most people lived just fine happily not knowing what they didn’t know. It’s a different world today. Ineptitude   With a world of information at your fingertips, whether you’re wondering how to make a flawless soufflé, manage your blood pressure without drugs or create the…

Tips, Uncategorized

The challenge with reflection is there is always such noise going on in our heads – and in the myriad devices at our fingertips  - that often the higher wisdom we seek can’t be heard because these other voices shout so loudly.

Mirror Mirror on the Wall

Of late, I’ve been in a state of reflection. In order to do that, I’ve had to slow down a bit. And breathe. And listen.   The challenge with reflection is there is always such noise going on in our heads – and in the myriad devices at our fingertips  – that often the higher…

Leadership, Tips

There’s an old saying that goes, “Customers don’t care how much you know until they know how much you CARE” .  When your entire team sees the main thing as creating authentic relationships with everyone you touch in business – with energy, enthusiasm and empathy – it will give you a “leg up” on the competition. Caring companies know what matters to employees and customers and they focus on the things that matter most.

The Main Thing..

…Is to keep the main thing the main thing.   When my daughter lived in Santa Barbara CA, my preferred mode of transport from the LA airport to her home and back again was to take the Santa Barbara Airbus.   Once the driver picked up the last passenger he would stand in the middle…

Uncategorized