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Return on Happiness
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Category Archives: Happiness at work

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Feel Good

What Makes YOU Feel Good at Work?

According to my informal research people who feel good at work are more productive, like their jobs more, have better performance, are more likely to be creative, enjoy “going the extra mile,” and have more energy at the end of the day when they go home to be with their families or pursue hobbies and…

October 2, 20088 CommentsCreating Customer Happiness, Culture, Happiness, Happiness at work, Leadership, Positive Practices, Positive WorkplaceBy admin

Return on Happiness

Please Inform Your Face

I’ve just left the Estee Lauder counter in Lord & Taylor’s. I’m shaking my head.   Lauder is having one of their special offers – buy $39.50 worth of product and get a free gift. My Mom uses their products and like most people loves the free gift. This time (very clever) you get to…

August 12, 20081 CommentCreating Customer Happiness, Customer Experience, Customer Service, Happiness, Happiness at work, Positive PracticesBy admin

I didn’t realize until I got off the plane that despite my best efforts, I’d been holding my breath. Getting off the plane never felt so good. When stuck in situations like that I do think people should make every effort to be as pleasant as possible. No one likes flying any more, why make it worse? The plane ride home was on my mind when I wrote my tip yesterday – rather than “how to” give great service I offer tips on how to get great service. We all need to practice what we teach. Take a look at my Customer Care Tip here

Plane Simple

I’m headed for the airport. Again. I can’t say I love travel, but like many, I make the best of it. On the trip home from Indiana last week I was stuck – literally – in the window seat between a very large (and angry) man next to me and the one in front of…

July 30, 2008Creating Customer Happiness, Culture, Customer Experience, Customer Service, Happiness at work, Positive PracticesBy admin

Happiness Start with You

Nine Things to Discover About Happiness

There are nine things I think everyone needs to know about creating more happiness in their lives and here they are.

June 23, 20082 CommentsCreating Customer Happiness, Culture, Customer Experience, Happiness, Happiness at work, Leadership, Personal, Positive Practices, Positive WorkplaceBy admin

Feel Good

To Write About Happiness

The books are out all over the living room floor. The empty bowl of popcorn evidence I’ve been writing. (Why do I need popcorn in the house when I am writing?) I am happy. Why? I’m writing about happiness. Thursday night I’m doing a fun event here in South Florida – it’s called “Positively Happy…

June 17, 2008Creating Customer Happiness, Customer Experience, Happiness, Happiness at work, Personal, Positive PracticesBy admin
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