I was out to dinner with friends tonight and shared a story about my Mom. Mom’s 90 years old and doesn’t look or act a day over 75. She’s an amazing woman and I’m always proud to say I’m one of her kids. Last Saturday night Mom and several other widows attended a party…
What’s better than a mission? A cause! Employees at Providence St. Vincent Medical Center decided to raise awareness for Breast Cancer by donning pink gloves and doing a dance. They had a ton of fun doing it (that’s obvious) and it brought the whole organization together in a whole new way. Over 200 people…
As promised in this week’s Customer Care Tip I’ll be sharing some of my learnings from last week IPPA conference on Positive Psychology (P2). If you are wondering what the link is between P2 and customer care and loyalty – it’s this: “Positive Psychology is the scientific study of what enables individuals and communities to thrive.” That’s…
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