Human beings tend to move in the direction of what they talk about. So, leader, let’s stop talking about “what’s wrong” with “these kids today” and start talking about what’s right. If you’re on my list I know you care about creating great customer experiences and nourishing the kind of culture that promotes them. I encourage you to make your own “What’s right” list.

Young People Today

As I do frequently, I recently spoke at a meeting of top execs who are looking to create thriving companies. Once again, (really?) the topic of managing young people today, AKA Millennials, came up, as it’s done for at least a dozen years. I’m still hearing some of the same things now that I heard…

While usually you won’t see me speak in “don’ts” rather than “do’s,” today I’m breaking my own rules to share this list of 10 things you DO NOT want to do to your staff – especially if they happen to be millennials!

Don’t Do These 10 Things – especially to Millennials

While usually you won’t see me speak in “don’ts” rather than “do’s,” today I’m breaking my own rules to share this list of 10 things you DO NOT want to do to your staff – especially if they happen to be millennials!   Don’t point out their weaknesses.  It’s not your job to “fix” your…

JoAnna Brandi, Positivity, Positive Leadership, return on happiness

Cleaning Up Your Language

Most people on my mailing list have heard me speak. So it’s likely you’ve heard me talk about my genuine distaste for the phrase “No Problem” (and its brother “No Worries.”)   I tell the story of young man who answered my request for a late checkout time with the word “No” and how my stomach…

Ocypode

You Must Be Happy All The Time

As most of you know, I teach positivity and happiness practices in business and I often hear, “ You must be happy all the time.” Surprise, I’m not happy all the time.

Sometimes I’m downright crabby. Lots of things effect my crabbiness – the weather, what I’ve eaten, how much sleep and exercise I get, the people I’m spending time with. Much like most people there are lots of things that irritate me, when I let them. (And yes, of course I do.)

Steve Jobs taught us much about destiny, design and connecting the dots. ("You can't connect the dots moving forward, you can only connect them looking backward.") I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his own learning. I was struck with his wisdom and the secrets to his success. He said, "Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma - which is living with the results of other people's thinking. Don't let the noise of others' opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary."

Looking Back to Connect the Dots

Steve Jobs taught us much about destiny, design and why connect the dots. (“You can’t connect the dots moving forward, you can only connect them looking backward.”)   I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his…

Labor of Love

A Labor of Love

We’ve been celebrating Labor Day for over a 100 years. The idea of celebrating a “workingman’s holiday” spread with the growth of labor unions.  It’s celebrated in the US, Canada, Australia, New Zealand, Jamaica, Trinidad, Tobago, the Philippines  and maybe even a few other places. There are still a few speeches and parades that commemorate…