I was getting ready to get out of the office the other day when my phone rang. I know I shouldn’t pick it up when I’m headed out, but instinct took over and I picked it up. The man at the other end identified himself as Bill and told me he had one bad…
I”m getting ready for two important events: Customer Service Week (Oct 4th – 8th) and uploading the short videos I made yesterday that we’ll be sending out every day that week (It’s the ONLY time of the year that you will be receiving mail from me every day – and it’s only 5 days). And…
Want a more positive workplace where you and your co-workers feel happy and motivated? Want to make customers happier so that their loyalty – and your profits – grow? Want to work more efficiently and effectively and improve your health? Authentic Happiness Coach and Customer Loyalty expert JoAnna Brandi shares tips for transforming these wants into “haves” Her overall message: Happiness creates resilient employees who, in turn, create resilient, thriving companies.
In my seminars on Customer Caring I talk about something I call the Work-Relationship Tripod (sm). As many of our businesses are consciously moving from being “transaction – based” to being “relationship – based,” it’s important to understand the interactions of relationship in business. Imagine, if you will, that your business sits on a tripod (or even a three-legged stool.) Each leg of the tripod represents a different set of relationships: External, Internal, and Inner. All of the legs need to stay in balance, in order for the business on top to be in balance.
One recurring theme is dealing positively with conflict. I thought I’d tackle that topic today since I was recently challenged myself to do just that. Here are 12 ways to deal more skillfully and positively with conflict. Adopt a Win/Win intention. We live in a competitive culture. We want to “win,” but in the competitive…
I just got back from a lovely night on the beach with my friend Susan Schluz. We picked up some salads and headed to then beach for a late summer evening of catching up on personal and professional successes and foibles. I haven’t seen her since July, so it was a good time to catch…
“Creative minds are churning here at Priority One thanks to the insightful training you provided last week. Your “Building Customer Loyalty” seminar has inspired us to put several new customer care initiatives into play-one of those being “Happy Boat-day” cards. We plan to send these celebratory cards to our marine finance customers on the anniversaries…
JoAnna Brandi was an incredible speaker! Her high energy combined with a very down-to-earth style kept everyone laughing and engaged throughout her speech. The breadth and expertise of her message reached our 100+ managers from various levels and areas of the organization. JoAnna spent a great deal of time in preparation and analysis of our…
“We both felt the energy from the audience at customer service Management this year, specifically in response to your overflowing breakout session, “21 Ways to Keep ‘Em Loyal.” Now that I’ve had the opportunity to read every session evaluation, it’s clear that your message and presentation style resonated with the audience. Aside from the many…
“JoAnna’s energy and enthusiasm is contagious! The web seminar audience was engaged and participating and they still wanted more when we had to close.”
Roger Courville, Principal, 1080 Group
(561) 279-0027
