I had to call the bank the other day and ask the embarrassing question, “What’s my favorite book?” The woman on the other end of the line didn’t understand, she said “Excuse me?” “My favorite book, I need to know what it is… ah, was ” I said. “Apparently the favorite book I…
It all started as a crazy idea. From an intern nonetheless. While the “real” Olympics were taking place in China the folks over at the Midwest ISO were having an Olympics all their own. The intern – Brooke Rodda – thought it would be great fun to come up with some challenges for interdepartmental…
I’m an “expert” columnist for Customer Advantage Newsletter and ever few weeks or months they send me questions which I answer. I almost always forget to publish those Q & A’s and so today with my new eyes on potential blog posts I answered one of their questions and then before filing it away said…
As soon as the rain from Tropical Storm Fay passed yesterday I rushed down to the beach. I had been away for over two weeks and I missed my favorite spot. Breathing in the sea air renews me, so even when windy or cloudy, I take my walks at the beach. And windy it…
I got a call today from Lori Pappasino at Lord & Taylors. Was she upset! She read the blog entry about my experience there and I’ve got to say took it real personally. She apologized. She listened. She apologized again. She felt badly and I could feel it. She told me about her efforts…
I’ve just left the Estee Lauder counter in Lord & Taylor’s. I’m shaking my head. Lauder is having one of their special offers – buy $39.50 worth of product and get a free gift. My Mom uses their products and like most people loves the free gift. This time (very clever) you get to…
Ever had a song playing in your head? “I’m so excited; I think I like it….” Okay, I know, I’m dating myself. But I have to admit the sound of that song has been in my head since I got off the phone with Amanda Powers who is the conference director for this year’s North…
I’m headed for the airport. Again. I can’t say I love travel, but like many, I make the best of it. On the trip home from Indiana last week I was stuck – literally – in the window seat between a very large (and angry) man next to me and the one in front of…
Oh puh-leeze! Yesterday I’m at La Guardia airport getting ready to come back to FL. The flight at the next gate bound for Tampa is in and almost ready to board when I hear ground attendant begin to hawk $100 first class upgrades. “We’re pleased to offer upgrades to first class for only…
There are nine things I think everyone needs to know about creating more happiness in their lives and here they are.
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