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Return on Happiness
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Category Archives: Customer Loyalty

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Happiness

Love That Travel Lady

I LOVE my travel agent – it’s not that I like her – I LOVE her. While all my friends laugh at me because I don’t struggle with trying to figure out how to get the best deal on an internet site, I still stand by my choice to call Sue when I need to…

September 16, 20091 CommentAuthentic Experience, Creating Customer Happiness, Customer Experience, Customer focus, Customer Service, HappinessBy admin

Happy People

Hypersensitive customers!

September 15, 20092 CommentsCreating Customer Happiness, Customer focus, Customer Loyalty, Customer Retention, Customer Service, LeadershipBy admin

Positive Workplace

He Fell Into the Gap

When 15 year old Austin decided he wanted to hook a TV monitor up to his Mac, he wanted to do it right. So he researched how to do it on the web. He knew just what connections had to be made and just the cables needed to do it right. Then he asked his…

August 25, 2009Creating Customer Happiness, Customer Experience, Customer Loyalty, Customer Service, Leadership, Multi-channelBy admin

Customer Care Service

Yep, the customers are in charge

See what happens when you mess with your customers – and they happen to be musically inclined.

August 2, 2009Creating Customer Happiness, Customer Experience, Customer focus, Customer Loyalty, Customer Retention, Customer ServiceBy admin

My Favorite Book is

My Favorite Book

I had to call the bank the other day and ask the embarrassing question, “What’s my favorite book?”   The woman on the other end of the line didn’t understand, she said “Excuse me?”   “My favorite book, I need to know what it is… ah, was ” I said. “Apparently the favorite book I…

September 16, 20081 CommentCreating Customer Happiness, Customer Experience, Customer Loyalty, Customer Retention, Customer ServiceBy admin
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