According to JoAnna, “If you’re not getting better, you cease being good.” We agree, that’s why we asked her to customize a presentation focusing on ways that the individual CSRs could positively impact service. How good you feel at work matters. So, JoAnna really engaged our reps (350 in 6 locations) with her expertise on…
“I have great respect for my colleague JoAnna Brandi as she blazes new trails in customer care with the Customer Care Coach® – a ‘must have’ resource for every customer service department. Business leaders who dismiss ‘soft’ skills training as ‘just common sense’ should think again. I have presented with JoAnna and at the centerpiece of…
“I would recommend JoAnna to any company who needs to energize the employees and motivate them to provide superior customer service. I told Joanna at the last in-service “If I want you back, you must be great”! She is and I suggest you give her skills a try. Florida Technical College holds many different in-services…
“Creative minds are churning here at Priority One thanks to the insightful training you provided last week. Your “Building Customer Loyalty” seminar has inspired us to put several new customer care initiatives into play-one of those being “Happy Boat-day” cards. We plan to send these celebratory cards to our marine finance customers on the anniversaries…
JoAnna Brandi was an incredible speaker! Her high energy combined with a very down-to-earth style kept everyone laughing and engaged throughout her speech. The breadth and expertise of her message reached our 100+ managers from various levels and areas of the organization. JoAnna spent a great deal of time in preparation and analysis of our…
“We both felt the energy from the audience at customer service Management this year, specifically in response to your overflowing breakout session, “21 Ways to Keep ‘Em Loyal.” Now that I’ve had the opportunity to read every session evaluation, it’s clear that your message and presentation style resonated with the audience. Aside from the many…
“JoAnna’s energy and enthusiasm is contagious! The web seminar audience was engaged and participating and they still wanted more when we had to close.”
Roger Courville, Principal, 1080 Group
“Your lively and spirited sessions were just what we had in mind when we hired you to “put some heart and soul” into our transition and retention strategies. Your inspiring messages reminded our associates that they truly can make a difference in the lives of our customers and in fact that is what they are…
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