In my last tip I shared my discovery of “Happiness Happens” month (August) and since we are still in it, I’m still on topic. You know of course, that it’s my favorite topic, especially when paired with the word “Customer”. There’s a reason I called my website “Return on Happiness” and that’s because after…
I was sitting on the beach in NY last week happily snacking on some healthy junk food from Trader Joes; when I turned to Suzanne and began my lament. “I so wish there were Trader Joes in FL where I live, every time I come here or go to CA to visit my daughter I…
William James, the great American psychologist once said that “the greatest of human needs is the need for appreciation.” Wow – he was really on the right track with that one! Whether we are talking about personal or business relationships we all crave appreciation. We all want to know we are valued. We all want…
It’s hard to be one of the best – it’s hard to be great. It takes real effort to be a Nordstrom, a Container Store, a Whole Foods or a Southwest Airlines. It takes focus, commitment and discipline to craft a culture that yields consistently positive customer experiences — and consistently profitable returns.
One recurring theme is dealing positively with conflict. I thought I’d tackle that topic today since I was recently challenged myself to do just that. Here are 12 ways to deal more skillfully and positively with conflict. Adopt a Win/Win intention. We live in a competitive culture. We want to “win,” but in the competitive…
We’ve been celebrating Labor Day for over a 100 years. The idea of celebrating a “workingman’s holiday” spread with the growth of labor unions. It’s celebrated in the US, Canada, Australia, New Zealand, Jamaica, Trinidad, Tobago, the Philippines and maybe even a few other places. There are still a few speeches and parades that commemorate…
Now what are the odds that a Happiness Coach hails a cab in NYC and finds a person who introduces himself as the Happy Cabbie? Yikes! Well it happened the other night and it feels like it must be the law of attraction at work! Strategic partner Carolyn and Watt and I were…
According to my informal research people who feel good at work are more productive, like their jobs more, have better performance, are more likely to be creative, enjoy “going the extra mile,” and have more energy at the end of the day when they go home to be with their families or pursue hobbies and…
There are nine things I think everyone needs to know about creating more happiness in their lives and here they are.
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