My Gift : A Video for YOU Customers who LOVE doing business with you come back with money and friends. People who LOVE where they work because of who they work with go the extra mile without being asked to. There’s a reason productivity goes up when people are happy. Happy people…
I’m still saying Happy New Year! How about you? I’m still saying it to connect the fact that we have the power to make it happy. As a leader, let me invite you to think about the role that “happiness” or otherwise said – well-being – plays in the success of your enterprise. I get a…
As I do frequently, I recently spoke at a meeting of top execs who are looking to create thriving companies. Once again, (really?) the topic of managing young people today, AKA Millennials, came up, as it’s done for at least a dozen years. I’m still hearing some of the same things now that I heard…
They’re always watching you. 50 – 70% of an organization’s climate is determined by the actions of their leaders. Yep, that means you. Much of the time you spend at work is spent in clear view of those who report to you. In clear view of those who either admire you (and look for…
Think about it. You can’t consistently create Customer Evangelists, Deliver WOW experiences or knock anyone’s socks off with a Ho-hum culture, can you? But when you build an optimistic culture that’s coherent, aligned, strong and focused on creating positive customer experiences – what you’ve really created is an organism that can out think, out…
Happiness is serious business. Studies by Gallup tell us that US companies lose $600 billion worth of productivity ever year due to employee disengagement. And, I’d venture to say employee unhappiness. While engagement and happiness are two different things, one of the paths to happiness is engagement. Engaged employees are more likely to…
In my experience, there are very few people who are happy at work every day. Challenging customers or bosses, smart competitors looking to put a dent in your business, or even a bad flu season can impact your ability to stay happy and positive at work. What I have observed is that those who…
A question came to me yesterday that I answered, and thought I would share with you here. “I used to enjoy coming into work every day. I love working with customers, but there a lot of negative people in the office who I have to interact with on a daily basis. I feel like…
Want to Flourish and Thrive in Tough Times? While it may still be challenging to seek significant increases in financial capital, it’s a great time to build up your psychological capital. The field of Positive Psychology, which explores how individuals can flourish and organizations thrive, is contributing more and more data to the case for…
Whether you are in sales, service, leadership or all three, your ability to communicate is key to your success. One of my clients, a company already getting stellar results with their client relationships, wants to take those a notch higher and deepen their relationships even more. If they can do that, and increase their contract…
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