A Customerpreneur is in the business of managing a gamut of activities and experiences that focus on customers.

Are You a Customerpreneur?

Talk about feeling proud! (Yes, we all need that feeling.)   Over the last week I’ve had several opportunities to talk to people who have attended a customized program I created for the company they work for.   Like so many companies today they are faced with multiple challenges including employee retention, fast growth and…

Human beings tend to move in the direction of what they talk about. So, leader, let’s stop talking about “what’s wrong” with “these kids today” and start talking about what’s right. If you’re on my list I know you care about creating great customer experiences and nourishing the kind of culture that promotes them. I encourage you to make your own “What’s right” list.

Young People Today

As I do frequently, I recently spoke at a meeting of top execs who are looking to create thriving companies. Once again, (really?) the topic of managing young people today, AKA Millennials, came up, as it’s done for at least a dozen years. I’m still hearing some of the same things now that I heard…

Steve Jobs taught us much about destiny, design and connecting the dots. ("You can't connect the dots moving forward, you can only connect them looking backward.") I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his own learning. I was struck with his wisdom and the secrets to his success. He said, "Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma - which is living with the results of other people's thinking. Don't let the noise of others' opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary."

Looking Back to Connect the Dots

Steve Jobs taught us much about destiny, design and why connect the dots. (“You can’t connect the dots moving forward, you can only connect them looking backward.”)   I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his…

The key to customer loyalty? Creating consistently positive experiences time and time again.There’s no doubt about it; customer loyalty is key to profitability.

Want To Keep Customers & Create Profits? These 5 ‘Positivity Pointers’ Can Help You Enhance Your Customer Experience

There’s no doubt about it; customer loyalty is key to profitability. A mere five percent increase in your customer retention could as much as double your bottom line profits! On the flip side, it costs anywhere from 6-30 times more to get new customers than it does to keep the ones you have – that is, if they’ll stay!