JoAnna Brandi, Positivity, Positive Leadership, return on happiness

Cleaning Up Your Language

Most people on my mailing list have heard me speak. So it’s likely you’ve heard me talk about my genuine distaste for the phrase “No Problem” (and its brother “No Worries.”)   I tell the story of young man who answered my request for a late checkout time with the word “No” and how my stomach…

Spring is a Time of Renewal

This last weekend we celebrated the first day of Spring and Easter. It’s traditionally a time of rejoicing and renewal. Is it time for you to renew your vows to “Wow” your customers? Is it time for you to spruce up your commitment to making the positive experiences of people in your process the most…

Golden Pineapple Fruit

Get On Your Case

“I’ve been on my case” said Judith when we spoke today.

Judith called to involve me in a joint venture, and in the course of the conversation she used the phrase “no problem” seven or eight times. It was a pleasant, interesting conversation. She was an engaging and intelligent woman who knew her stuff, and as the conversation went on I kept getting distracted as I noticed the little hairs on the back of my neck wiggle every time she used the phrase that began with “No.”


You Must Be Happy All The Time

As most of you know, I teach positivity and happiness practices in business and I often hear, “ You must be happy all the time.” Surprise, I’m not happy all the time.

Sometimes I’m downright crabby. Lots of things effect my crabbiness – the weather, what I’ve eaten, how much sleep and exercise I get, the people I’m spending time with. Much like most people there are lots of things that irritate me, when I let them. (And yes, of course I do.)