This week it’s Thanksgiving in the US. It’s the time of year when we allow ourselves to get in touch with the things for which we are truly grateful. It offers us a time – away from our usual activity – to pause, to reflect and to feel the joy of appreciation. At this very…
It’s Jim Blasingame’s 13th anniversary. That’s amazing dedication – he’s been on the air every day for 13 years as the Small Business Advocate. I’ve had the pleasure of being on his “brain trust? for 11 of those years. Do you have a brain trust? Do you have people you can go to for…
“I would recommend JoAnna to any company who needs to energize the employees and motivate them to provide superior customer service. I told Joanna at the last in-service “If I want you back, you must be great”! She is and I suggest you give her skills a try. Florida Technical College holds many different in-services…
The customer’s opinion is more important than it ever was before. 71% of people said they take a friend’s recommendation for a product or service. Customers today are involved and engaged in a way never before possible and it’s changing the game. For the better, I think. The customer’s in charge and the customer…
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