Just before I sat down to say ‘Thank You’ to all of you who took time out of your day to complete the survey I sent recently, I got an email from Gallup connecting me to their latest – and somewhat disturbing – report. Usually employee engagement and well being go hand in hand,…
Week 5– or is it 6? – of shelter at home. The world’s on lockdown. I’ve got it easy – I’m used to working at home, I’m not juggling a relationship and kids and homeschooling and, and and… I consider myself lucky. Lonely, but lucky. My yoga teachers have gone on line, so I do…
Ever find yourself gritting your teeth, clenching your jaw or laying on the horn just a little longer than necessary when the car in front of you does something stupid? Most likely you said “yes” to that question. You may be noticing that life has gotten a little bit more stressful these days.…
My Gift : A Video for YOU Customers who LOVE doing business with you come back with money and friends. People who LOVE where they work because of who they work with go the extra mile without being asked to. There’s a reason productivity goes up when people are happy. Happy people…
The holidays are upon us – dozens of them in December alone! No matter which holidays you celebrate, no matter whether you love ‘em or could leave ‘em, they are here. Along with twinkling lights, ancient rituals and super sales, for most people the holidays bring more stress. End of year budgets are due,…
Customer Service Week, which is October 1-5 this year is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Woo-hoo! It’s a wonderful time to honor your staff and your customers – for after all – without either of them there…
Why is it that the night before I’m leaving on a trip I’m tidying my desk rather than packing my suitcase? Go figure. While rooting through the “in” box I found a copy of an article I yanked out of the Sunday paper in May called the “Courage to Save to World.” As is…
Life has sped up. Everyone is in a hurry. Information is coming at us from all sides, all the time, on all our devices. Do you find your mind racing? I know I do. And I know that a mind racing leads to a heart racing stress reaction. Stress is a major issue facing workplaces…
Funny thing about the human brain. Functional MRI imaging tells us that when we look at a photo of someone we love it activates the same parts of the brain as when we look at a logo of a brand to which we’re loyal. What? Loyalty is an emotional connection. It’s not the same thing as…
I’m still saying Happy New Year! How about you? I’m still saying it to connect the fact that we have the power to make it happy. As a leader, let me invite you to think about the role that “happiness” or otherwise said – well-being – plays in the success of your enterprise. I get a…
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