The customer is in charge and the customer is talking - about you. There's great value in engaging the customer. Engaged customers buy more, tend to be more loyal and recommend their friends to you. The "thumbs up " on Facebook is one of the ways the customer spreads the word about you and one of the reasons you want to make sure you are engaging the customers in ways you never did before.

71% Take a Friend’s Recommendation

The customer’s opinion is more important than it ever was before. 71% of people said they take a friend’s recommendation for a product or service. Customers today are involved and engaged in a way never before possible and it’s changing the game. For the better, I think.   The customer’s in charge and the customer…

Articles, Celebrate Customer Service Week, Creating Customer Happiness, Creating Happiness, customcarequotes, Customer Experience, Customer focus, Customer Happiness, Customer Retention, Customer Service, Customer Service Skills, Happiness, Happiness at work, New Custom Happiness, Positive Attitude, Tips

If you are a customer facing person, you know that there's never been a time when great customer service mattered more than it does now. The economy is recovering, but consumer confidence is still down, and the customers who are buying have scores of choices of where to buy and how to buy. And now, almost every product and service out there has been "commoditized" so it's hard to determine who actually offers the best value (and so, many people just shop based on price alone.)

7 Things Every Customer Facing Person Needs to Know Now

The “Get Real” Guide to Having a Good Day Every Day

By JoAnna Brandi

There’s never been a time when great customer service mattered more than it does now. The economy is recovering, but consumer confidence is still down, and the customers who are buying have scores of choices of where to buy and how to buy. And now, almost every product and service out there has been “commoditized” so it’s hard to determine who actually offers the best value (and so, many people just shop based on price alone.)

Articles, Blogs, Creating Customer Happiness, Creating Happiness, Customer Experience, Customer Happiness, Happiness at work, Tips

This week I had dinner with my Mom at Seasons52. As the hostess took us to our seats, she picked up two black napkins and when we were seated asked us, since we were both wearing dark clothing, if we'd prefer a black napkin.

The Black Napkin

Last week I was having dinner with a colleague in Miami. A wonderful Italian restaurant on the inter-coastal waterway. Good food, good company. In the rustic tradition the white napkins resembled kitchen towels – thirsty but – uh fuzzy. Absorbed as I was in the food and the conversation I didn’t pay much attention to…

Authentic Experience, Creating Customer Happiness, Customer Experience, Customer focus, Customer Happiness, Customer Loyalty, Customer Service

Authentic Happiness Coaching

In the Name of Loyalty

Oh brother. Now I’ve heard everything. Someone please tell me how cutting thousands of jobs at Sam’s Clubs is going to increase customer loyalty?   http://www.examiner.com/x-35524-Boston-Populist-Examiner~y2010m1d30-Walmart-to-cut-11000-Sams-Club   Looks like a cost cutting effort to me. If someone can shed some light on this please do. Are the employees of the sub-contractor be any more likely…

Creating Customer Happiness, Customer focus, Customer Loyalty

Customer Happiness

It’s All About Heart

Starting next week, for 5 weeks, 20 world-renowned thought leaders are sharing their insights and wisdom on how to live better, experience more joy, have more fun and create prosperity even in tough times. We’ll be talking about business and we’ll be talking about life.   This online event is called the Heart Based Service…

Creating Customer Happiness, Culture, Customer focus, Customer Loyalty, Empowerment, Happiness, Happiness at work, Leadership, Personal, Positive Practices, Positive Psychology, Positive Workplace, Positivity